Ajilon's client is a leading energy retail company that was formed from the disaggregation of the state-owned electricity provider. In the formation of this new electrical power retailer as a separate company and subsequently with its relocation to separate premises, there were many capabilities that needed to be rapidly developed to cover the vacuum left from a consolidated Information Technology service.

With the company's move to purpose-built offices, a set of capabilities in IT Service Management needed to be rapidly developed to ensure that the company maintained its ability to provide utility-grade services at all times.

The IT department within the company needed to refine operational processes to cover all levels in the technology stack from end-user applications down to the environmental systems that maintain the data center's key server systems. Ajilon was engaged to provide operational support processes for the management of the data centre and coordination of infrastructure projects while developing repeatable processes for ongoing in-house support based on best practice.

Ajilon assisted with the final stages of provisioning the data centre to Australian Standard AS2834 and the ongoing operational support of the systems that controlled and monitored that facility. An operational procedures manual was created that provided training information and common procedures for the effective management of the data centre facility systems. Data centre facilities included:

• Double-redundant Heating, Ventilation and Air Conditioning (HVAC) systems
• Double-redundant UPS system with stand-by power generator
• VESDA smoke detection system and backup photo-optical and ionisation detectors
• FM200 fire suppression system
• CCTV monitored swipe-card security system
• Centralized reporting of all fire, flood, security and safety systems to recorded message notification dialing system

By working in partnership with the client, Ajilon was able to provide exceptional uptime and operational support while in-house familiarization could take place. As a result, knowledge and experience was developed by internal staff through formalized training and induction programs and ongoing inclusion in the support process. The company's capability for supporting its own systems was rapidly developed without any compromise to quality during this time.