Ajilon provided program and project management services to a telecommunications client for a project that would impact some 9,000 of its consumer sales and service staff. The initial challenge was understanding the complexity of the client’s overall strategy in order to develop a logical and achievable Program of Work.

To that end, Ajilon reviewed the 26 different initiatives, considered their interdependencies, impact to audience, resourcing requirements, geographic and logistical challenges, and ultimately determined that there were more than 60 individual projects in the Program. Consequently Ajilon adopted a phased approach for deployment, in view of an optimal timetable for benefits realisation.

Initially, four projects were completed to immediately realise increased call centre revenue.  Ajilon provided thought leadership and mentoring that improved communication, planning and standards. Importantly the cultural impact has brought positive change and a structured and logical approach to a difficult business transformation program.