Ajilon's client is Western Australia's major health and general insurer with over one million members and $½ billion in revenue. It provides a large range of financial, insurance, and membership products.

This client's prime business strategy is one of diversification whereby it seeks to cross-sell related insurance and other financial products to its large member base.

Ajilon developed a complete IT strategy and future Enterprise Architecture for the core businesses of health and general insurance. This has enabled easy establishment of new product systems interfacing through a centralised client management system augmented with sales support tools.

The overall vision was to move away from multiple disparate systems and point to point interfaces and establish a Business Integration layer (that is supported by an Enterprise Service Bus - ESB) as the information bus between the various business solutions. The ultimate aim was to provide a single view of the client's members, by bringing together all of the information about the member into one consolidated form.

The ESB exposed traditional mainframe and other business functions as Web Services. This approach enabled HBF to migrate their mission critical member database from the mainframe to the Open Systems platform paving the architectural foundation to replace their legacy systems.

The key outcomes of the program were:

• Membership transformation: a single point of access for all member information
• Actively Value Adding: Improved internal IT productivity in delivering new and improved solutions
• Differentiation and Diversification: a more agile and responsive technology platform
• Distribution and Service: standardised processes across products, channels and departments